Under what circumstances will my order of Flowers/Gifts are substituted?
Occasionally, it might be necessary to substitute your order of Flowers/Gifts with a different type of flower/gift or color depending on the availability. But this can only be in exceptional circumstances and normally with the permission of the recipient. However, it may not always be possible to take approval of sender due to time constraints. However, we always strive to maintain the value and the integrity of every item ordered with the standard of professionalism.